Sync failures since software update.

[BobGray]

Ever since the software update last week the surge won't sync with my S6 phone. I re-paired to the phone Bluetooth. That fixed it once. Now it's not syncing again. Bring back the old software or help me solve this. Please!! Thanks

[SunsetRunner]

Welcome to the Community @BobGray! Have you checked out these syncing troubleshoots. Make sure that there isn't another bluetooth device that may be creating interference during the process. Setting  up your tracker as a new device may also help you to bring it back to sync as usual. Also, make sure that your mobile device is running the latest version of the Fitbit app.

Let me know the outcome.

[BobGray]

Thanks for the advice. I saw others were having problems and read a few
more posts. went in and turned off notifications and now all is well. I
didn't want the notifications anyway accidentally had clicked it on when
re-pairing the device.

[SunsetRunner]

I'm so glad to know that everything is working smoothly again @BobGray. Please feel free to continue participating in the Forums if any other inquiry arises.

I wish you an excellent week.