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Sync failures since software update.

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‎05-10-2016 21:36

‎05-10-2016 21:36

Ever since the software update last week the surge won't sync with my S6 phone. I re-paired to the phone Bluetooth. That fixed it once. Now it's not syncing again. Bring back the old software or help me solve this. Please!! Thanks
Best Answer
3 REPLIES 3

‎05-11-2016 04:11

‎05-11-2016 04:11

Welcome to the Community @BobGray! Have you checked out these syncing troubleshoots. Make sure that there isn't another bluetooth device that may be creating interference during the process. Setting  up your tracker as a new device may also help you to bring it back to sync as usual. Also, make sure that your mobile device is running the latest version of the Fitbit app.

 

Let me know the outcome.

Best Answer
0 Votes

‎05-11-2016 15:40

In response to SunsetRunner

‎05-11-2016 15:40

Thanks for the advice. I saw others were having problems and read a few
more posts. went in and turned off notifications and now all is well. I
didn't want the notifications anyway accidentally had clicked it on when
re-pairing the device.
Best Answer

‎05-16-2016 04:34

In response to BobGray

‎05-16-2016 04:34

I'm so glad to know that everything is working smoothly again @BobGray. Please feel free to continue participating in the Forums if any other inquiry arises.

 

I wish you an excellent week.

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