Sync issue Flex 2

[Jafran0628]

They had a update yesterday and I can't sync since. Fitbit techs please fix this quick.

[RobertoME · Accepted solution]

Hi there @Jafran0628, welcome aboard to the Fitbit Community! The update you had was with the mobile app or the firmware with your Fitbit tracker?

If the update was the Android app I recommend to do the following steps: Log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.

If the syncing issue continue, try the following suggestions: Having trouble syncing? (here's how to fix this).

See you later and hope this helps!

[Wheels00000]

I have a pixel XL with android 8.1 April 5th security patches I'm still having to restart my phone once to twice a day minimum to keep Fitbit sync working. Any way to make this less painful?

[RobertoME]

Hi there @Wheels00000, welcome aboard to the Fitbit Community. My apologies for the late response. I saw you have to restart your app in order for tracker community with your phone. If the issue continues try the steps I suggested above. 

Otherwise if the issue persists, try to uninstall and reinstall the app. You can use also use the options to improve connectivity:

• Turn on the Always Connected option in the Fitbit app. This setting improves the Bluetooth connection between your phone and Fitbit device. Note that turning on this feature may cause the battery on your Fitbit device to drain more quickly than normal.
• Turn on All-Day Sync in the Fitbit app. This setting prompts your Fitbit device to periodically sync with the Fitbit app but may shorten battery life on your phone or Fitbit device.

See you until the next opportunity!