The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.
I have the original Flex and recently the tracker will not sync to the wristband. The tracker is fully charged. Anyone know why? Do I need a new wristband?
Great...because at first I thought the battery was just dead so I charged it back up and it charged fine then when I put it back in the wristband it wouldn't sync. I hope this can be fixed, can't afford to get a new one at this time!
I was also considering buying a replacement wristband off Amazon but I don't know how reliable those are. I just want the problem fixed. Anyone else chime in 🙂
I don't think replacing just the band will help as there is nothing electric in most FitBit bands, unless you mean to replace the whole device. I've also had synch issues for a month or so on my Charge HR. I can synch manually, but never automatically.
You are correct, it has nothing to do with band and since I can sync it on the computer, it is the APP that is the problem. I hope they can fix it soon.
I tried that and it didn't work. But, I just got off the phone with customer support, 1-877-523-4997, and they were able to help me and got it working. I suggest you give them a call. Good luck!
