Sync issues with Flex

[kmackay27]

I have the original Flex and recently the tracker will not sync to the wristband. The tracker is fully charged. Anyone know why? Do I need a new wristband?

[Linda1353]

I am having the same issue.  I think they updated the APP on 11/22/17 and since then it refuses to sync.  Does anyone else have the same problem?

[kmackay27]

Great...because at first I thought the battery was just dead so I charged it back up and it charged fine then when I put it back in the wristband it wouldn't sync. I hope this can be fixed, can't afford to get a new one at this time!

[kmackay27]

I was also considering buying a replacement wristband off Amazon but I don't know how reliable those are. I just want the problem fixed. Anyone else chime in 🙂

[Pi-eater]

I don't think replacing just the band will help as there is nothing electric in most FitBit bands, unless you mean to replace the whole device. I've also had synch issues for a month or so on my Charge HR. I can synch manually, but never automatically.

[Linda1353]

You are correct, it has nothing to do with band and since I can sync it on the computer, it is the APP that is the problem.  I hope they can fix it soon.

[Linda1353]

I wish there was a telephone number to call to discuss this issue, but a new wrist band is not the issue.

[kmackay27]

How can you sync it on the computer if it won't sync on your wrist?

[kmackay27]

Should I uninstall the app and reinstall it? Maybe that'll help?

[Linda1353]

I tried that and it didn't work.  But, I just got off the phone with customer support, 1-877-523-4997, and they were able to help me and got it working.  I suggest you give them a call.  Good luck!

[Linda1353]

Wrong number 1-877-623-4997. Sorry.

[kmackay27]

So which number is correct? Lol

[Linda1353]

1-877-623-4997.

[kmackay27]

I'll try it, thanks!