Sync issues with Samsung J3

[Romanovs]

Having managed to sync my new Flex2 fitbit to my Samsung J3  for a few days after receiving same as a present it  suddenly stopped syncing for no apparent reason. Auto sync still on but to  attempting syncing to no avail either at home or work with bluetooth and wifi on. The circle keeps turning and then a red exclamation sign. Although no steps recorded for past 3 days calories expended are being recorded! Also the fit bit appears to be working as the lights go on to show I have reached my target. Can anyone help? If be the case that the fitbit is not compatible with Samsung J3 that should be made clear .

[LanuzaFitbit]

Welcome to the Forums @Romanovs.

Thanks for sharing those steps that you have tried to get it to work.

In this case the Galaxy J3 is a supported device so that is not what is happening.

The first thing I'd recommend is that you try following these steps that help with the syncing. They should definitely get your Fitbit to sync again. 

Let me know if you have any further questions.

[Romanovs]

Hi Moderator

You may have hoped that silence meant I had managed to sync but NO. I have followed your suggestion without any success. The only difference is that for some reason I receive a notification that fitbit has auto syncd at various times during the day. When I then investigate through the app NO JOY. The blue circle and then the red exclamation sign. Have not be able to sync since 5 Jan at 1349!   Calories still being counted as are my steps I believe as the lights still coming on and reaching goal and showing green on some days. I have no means of knowing exact no.  Further help required please.

[Romanovs]

Romanovs here again Moderator. Disappointed I have not heard from you since my second post. I am receiving notifications to my Samsung J3 phone showing that auto sync has just apparently syncd. However when I check no steps being recorded. I try to sync. No joy. Red exclamation again. Im beginning to seriously doubt your previous statement that J3 is a supportive device. It is NOT on the list to which you referred. Can I please hear from.you?

[LanuzaFitbit]

Hello @Romanovs.

I apologize for the delay in my response. Thanks for taking the time to try the steps I mentioned.

In this case I'd recommend that we try to run the set up process as if you were using a brand new Fitbit. It is possible that doing so would rectify the syncing issues.

Let me know if you have any further questions.

[Romanovs]

Thanks for getting back to me. No action required at present. As I could
not wait I contacted customer support. Following their advice syncing was
eventually achieved yesterday. Why I do not know but it is working .

Romanovs