Sync problem with new site

[Ironworkers]

Ever since your site update my Ionic WON'T sync up

[SteveH]

Although syncing problems do happen from time to time there does seem to be an increase in the number of posts recently. I've not seen anything from fitbit that suggest they think it is related to a recent upgrade though so it's worth trying the usual things:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com