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Sync problems with Droid maxx2.

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‎07-28-2017 16:09

‎07-28-2017 16:09

Fitbit software recognizes Alta but won't sync. It's shown as being recognized in the Droid Maxx 2 Bluetooth settings. 

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‎07-31-2017 07:02

‎07-31-2017 07:02

Hello @Freschfisch, let me give you a warm welcome to the Fitbit Community. I'm wondering how it goes, is the issue still persisting?

 

By the description of your post I believed is missing one step to sync and this is to pair your tracker with your account. In order to sync is require to download the app from Google Play and pair your Alta in order to sync your information and other settings. However I'm able to see on your Community profile you have an Alta as a pair device, so I assume you were able to figured it out before. Is this correct?

 

In any case I will share with you this video to learn more about the set up process in case you need additional help.

 

Catch ya later and keep me posted!

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

Fitbit: How To Set Up A Tracker On A Mobile Device
Fitbit: How To Set Up A Tracker On A Mobile Device
youtu.be/eNbozxFz3oA
Follow these easy instructions to learn how you can set up your Fitbit tracker using a smartphone. See more at www.fitbit.com/how-to
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