help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sync problems

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-01-2016 07:50

‎10-01-2016 07:50

I just got a charge 2, and I can't seem to get it to sync consistently with my phone. I have an S7, and it's paired with my Fitbit, but the dashboard shows my heart rate maybe 1 out of 20 times I open it, and my step count in the app is always out of sync with the Fitbit. I've read all the recommendations on the forums for fixing this, including rebooting the Fitbit. It will work briefly, then just refuse to sync.

Looking at all the people with similar problems, is this thing just rubbish and I should return it?
Best Answer
0 Votes
1 REPLY 1

‎10-08-2016 09:02

‎10-08-2016 09:02

Hi @Himerope welcome around! The reason why you could be getting unconsistent syncing and no notifications on your Galaxy S7 could be because your cellphone is still not on the list of the compatible devices, maybe because it's too new. I would suggest you a little patience while they add it to the list.

Rodrigo l Italian & English Community Moderator, Fitbit

Parliamo di calcio Qual è la tua squadra di calcio preferita?

.
Best Answer