Synch error repeatable

[DavidLK]

Flex 2 on Samsung Galaxy Tab.

Synch creates error msg " unfortunately FITBIT has stopped."

It synchs however must turn off bluetooth manualy or error msg repeats and dumps fitbit program.

[LanuzaFitbit]

Hello @DavidLK! Thanks for joining the Community.

In this case, I'd like to ask you to please take a screen shot of the error message and then post it here. That would help me get a better understanding of what is going on. 

Look forward to your reply. 

[DavidLK]

Unable to capture screen.

It says exactly what I previously reported.

Just beloow the error msg there are 2 buttons.

REPORT.     OK

And that is all.

David

[LanuzaFitbit]

Thanks for reaching back @DavidLK.

Perhaps we could try to clear the app's cache and then load it again. That should help with any issues that could've been saved in there. 

1. Open the settings on the tablet and look for the apps settings.
2. Look for the Fitbit app and then tap on it.
3. Select the 'clear cache' or 'delete app data' (do not uninstall) and then restart the tablet.
4. Open the Fitbit app and give it another shot.

Please let me know how it goes or if you have any questions. 

[DavidLK]

I cleared the cache as you requested.  

Same message.

David



Sent via the Samsung Galaxy Tab® 3 Lite

[LanuzaFitbit]

Hey @DavidLK! Thanks for letting me know.

What version of the Galaxy Tab are you using? Could you give me more details on it so that I can better understand what is going on?

Look forward to your reply. 

[AudreyDoyle]

Hi there I am experiencing the same error since Weds 26th July. I am using an Android Samsung Galaxy. Can you help? I've uninstalled and Installed app a few times. Using Flex 2. Thanks

[DavidLK]

Model SM-T110
Android 4.2.2

We need to get on with this. I appreciate your help.

Gave this info previously.

David




Sent via the Samsung Galaxy Tab® 3 Lite

[DavidLK]

No one seems to know what to do to correct problem. 

I suspect a compatability proble with Bluetooth in my tablet or Android version issue.

Fitbit folks do not seem to care. They are doing nothing to help out.

Everything works fine on my soninlaw Samsung phone which runs a later version of Android OS.

David




Sent via the Samsung Galaxy Tab® 3 Lite

[LanuzaFitbit]

Welcome to the Forums @AudreyDoyle. Hey @DavidLK.

Let's try to fully restart the connection between your devices. Please follow these steps:

1. Get into the Bluetooth settings on the device and look for the Fitbit. Remove it from that list.
2. Restart your mobile/tablet and restart your Fitbit.
3. Open the Fitbit app and go into the Account tab.
4. Tap on 'Set Up a New Device' on the screen and follow the setup instructions for your tracker.

After doing that it should start working once again. 

Please give it a try and let me know how it goes. 

[AudreyDoyle]

Many thanks. It's working again.


Sent from my Samsung Galaxy smartphone.

[DavidLK]

Great news.

[LanuzaFitbit]

Hey @DavidLK and @AudreyDoyle.

Glad to read that it is working again. Feel free to let me know if you experience any issues or need nay further assistance.

If you have the time, perhaps you could visit our Discussion boards. Lots of different topics to talk about there with other Community users.

Hope to see you around.

[DavidLK]

I never said my synching problem was resolved.
Still say old issue.
David




Sent via the Samsung Galaxy Tab® 3 Lite

[LanuzaFitbit]

Hey @DavidLK.

Sorry, I thought that perhaps your situation was better now too. Guess that's what I get for being a n optimist.

Did you try the last set of steps I mentioned? Perhaps they could help. If you did, please let me know all the same.

Look forward to your reply.