07-28-2018 07:08
07-28-2018 07:08
Fitbit released an upgrade on 25 July. Since then I have had issues with synching, pairing with my phone. Already tried reinstalling the app and turning One off and on.
07-29-2018 07:08
07-29-2018 07:08
Welcome to the Forums @vrmk
This might be happening because the Pixel 2XL is not on the supported devices list. This means that the app has not been fully tested and optimized to work with those phones and thus issues like this may arise.
While the app can work as long as the phone meets the minimum requirements, Android 4.4+ and Bluetooth 4.0, there is a possibility that some issues will happen. Some users of phones not on that list have mentioned that going through these troubleshooting steps helped them, so it's definitely worth a try.
Let me know if you have any further questions.