Synchronization issue with Android app 2.62.1

[Shyju]

After updating to the Lastest version,I'm facing issues with synchronization.I'm using Charge 2.

Moderator Edit: Updated Subject For Clarity.

[USAF-Larry]

@Shyju, did you restart your phone after installing the Fitbit app upgrade?  If not, shut off the phone, and restart it.  Then open the phone's Bluetooth Settings, select the Fitbit device, tell it to Forget the Device, and close the phone's Settings.  Open the Fitbit app, and manually sync the tracker.  Let us know if that works.

[Shyju]

I restarted after upgrading the application,But I'm facing the same issue..Let me try repairing the device.

[Shyju]

I tried the solution given by you, but still I'm facing the same issue.

[Shyju]

Hi,

I'm using charge 2 and i was facing synchronization issues since last update.i tried so many methods to get rid off from this issue.I restarted the phone several times, From Bluetooth settings tried removing (forget option) the charge,removed all other devices.Finally I removed the charge 2 from Fitbit app.now I'm not able to connect the device back, charge 2 is displaying the PIN.After entering the PIN few minutes later I'm getting try again message.

[RobertoME]

Hello @Shyju, good to see you around the Fitbit Community. I took the liberty to merge your recent post to your previous thread since the topic is related.

I was reading you have tried different steps to address the syncing issues presented by your tracker and your phone. So now we need to pair back your tracker back to your Dashboard.

Make sure your phone is listed as compatible. When a device is not listed as compatible does not mean it won't work, but we cannot guarantee the behavior between your tracker in relation to your mobile device.

Now the following steps could be similar from what you have tried but this time is for setting your tracker:

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Try setting up your device again.
3. Turn your Fitbit device off and back on using the instructions for restart. In case you need the steps, you can find them in the following post.
4. Try setting up your device again.
5. If you can't set up after a restart, reboot your phone (turn it off and then back on).
6. Try setting up your device again.
7. If you can't set up after the reboot, try uninstalling and reinstalling the Fitbit app.

Give it a try and let me know how it goes.

[todz]

@RobertoMEPlease provide an updated app, 2.62.1 is definitely broken for both sync and notifications. I downgraded to an older version and everything is working fine so far. I wasted lots of time trying to resolve this to the point I was about to return my newly acquired charge2. My phone is Sony Xperia Z3+ dual with the latest 7.1.1. Thanks in advance.

[Shyju]

I tried all these things,still I'm not able to pair my charge 2.I tried connecting to my laptop which has window 10 installed in it,But failed to pair the device. I brought my charge 2 this October,only one month old.it is really disappointing. I searched service centers in Bangalore and I couldn't able to find one..

[RobertoME]

Hi there @Shyju, note that we do not have a physical location or service center, but you have our full support already whit just visiting our Fitbit Community or if you contacted our Customer Support team. I just realized in your Community profile your tracker shows as pair, I'm wondering if the issue persists? Where you able to sync already?

Thank you for joining us here @todz, definitely I will rely your feedback to our teams, rest assure we are constantly working to improve the Fitbit experience. In this case I saw you downgraded to an older version, which I do not recommend as and official solution since other features may fail too. It might be playing an important role the fact that your phone model still is not listed as compatible. So when an update is released some functions may stopped working. I try to explain more in depth the importance of this in the following post. If you have some time to spare, you might want to take a look for more information.

See you later and always stay awesome.

[jennyporter]

Agreed. Have not been able to sync since 11/15. I have tried every imaginable fix discussed in this forum to no avail. It's the app. So frustrating. I give up...buying another brand of tracker later this week, as I need the sleep tracking info to provide to my doc.

[Shyju]

At present I'm not facing any issues. It started working as expected.