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Synchronization problem dashboard update

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‎04-14-2016 03:55 - last edited on ‎04-15-2016 04:49 by Fitbit Moderator

‎04-14-2016 03:55 - last edited on ‎04-15-2016 04:49 by Fitbit Moderator

Hi, there is some problem with my app it's not able to sync any of my update from my band please help me with this I can't see my sleep and my step count. 

 

Moderator edit: case number removed

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‎04-15-2016 04:52 - edited ‎04-15-2016 04:55

‎04-15-2016 04:52 - edited ‎04-15-2016 04:55

Welcome to the Fitbit Community @Sonykaur Smiley Very Happy, hope you're doing really great! If you haven't already done so, please review our troubleshooting article by going here. If you're still unable to sync after following the step-by-step instructions, please let us know. 

Just note that if you recently upgraded to OS 6.0 (Marshmallow) you must have location services turned on to sync your tracker. With this latest update, Google changed the permissions for Bluetooth syncing, requiring the use of location services. For more information about the latest Google permission requirements, see Google’s Android 6.0 Changes document here. 

 

Hope this works, have a nice weekend!

Maria | Community Moderator, Fitbit


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