Syncing Issues

[PurpleSkies14]

I turned my bluetooth off while charging my fitbit one and it hasn't synced since. I was in a work week challenge and I need to sync by noon CST. Help!

[AnnieFitbit]

Hi there @PurpleSkies14! Hope you are doing great and enjoying some healthy activities! 

For this situation, my best recommendation is to restart your tracker, and then try syncing again. To restart your tracker, please plug it to a computer with the charging cable and hold down your tracker's button for 10-12 seconds. Then, please unplug the tracker and press the button until it turns back on.

If that doesn't work, you can try out the troubleshooting tips my friend @HelenaFitbit provides. They work wonders! You can also try setting up your tracker as a new device. 

If you keep having issues for syncing, I'd recommend contacting Customer Support, and they will gladly give you a hand with this. 

I'll be around! 

[PurpleSkies14]

Thanks! A friend of mine told me the exact same thing!