help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Syncing Issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-29-2016 04:48

‎08-29-2016 04:48

So I have a charge and an Alta. This morning I worked out with my charge since I can just press down on button to log a workout. When I got back and synced with my Alta I lost almost 1500 steps. This is the first time this has happened and they both usually sync flawlessly
Best Answer
1 REPLY 1

‎09-02-2016 06:20

‎09-02-2016 06:20

Welcome to the Community @Papajohn31! 

Whenever you're using several trackers I recommend syncing the tracker you're wearing one last time between switching, if you logged an activity keep in mind that its step and calorie data override the data automatically detected by your tracker during the same time period. This ensures that your steps are not counted twice as long as the manually logged activity has the correct start time and duration.

 

You can manually log your steps in order to keep your data as accurate as possible follow the instructions below: 

 

  1. On the Fitbit app dashboard tap the Exercise tile to open your exercise history. This is the tile that says "Track exercise" if you haven't worked out today. 
  2. Tap the stopwatch icon in the top right corner.
  3. Tap Log Previous.
  4. Adjust the activity details and tap Log It.

 

Happy stepping! 

 

 

 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

Best Answer
0 Votes