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Syncing Issues

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‎12-31-2016 09:16

‎12-31-2016 09:16

I turned my bluetooth off while charging my fitbit one and it hasn't synced since. I was in a work week challenge and I need to sync by noon CST. Help!

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‎01-02-2017 09:08

‎01-02-2017 09:08

Hi there @PurpleSkies14! Hope you are doing great and enjoying some healthy activities! Man Very Happy

 

For this situation, my best recommendation is to restart your tracker, and then try syncing again. To restart your tracker, please plug it to a computer with the charging cable and hold down your tracker's button for 10-12 seconds. Then, please unplug the tracker and press the button until it turns back on.

 

If that doesn't work, you can try out the troubleshooting tips my friend @HelenaFitbit provides. They work wonders! You can also try setting up your tracker as a new device. 

 

If you keep having issues for syncing, I'd recommend contacting Customer Support, and they will gladly give you a hand with this. 

 

I'll be around! Woman Very Happy

Annie| Community Moderator

Was my answer helpful? Awesome! Let's help our fellow Fitbitters by marking this as a solution, and vote up! 😄

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‎01-08-2017 14:10

In response to AnnieFitbit

‎01-08-2017 14:10

Thanks! A friend of mine told me the exact same thing!
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