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Syncing Problems - Charge HR

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‎03-08-2016 14:09 - last edited on ‎03-09-2016 03:09 by Moderator Alum

‎03-08-2016 14:09 - last edited on ‎03-09-2016 03:09 by Moderator Alum

Hello
Ive had my fitbit charge hr for about 3 weeks. About a week ago the bluetooth stopped working so it wont sync to my app. Any suggestions for this? Ive already gone through all the troubleshooting stuff and nothing works. Im considering raking it back for a refund as at the moment its just an expensive watch and pedometer.
Thanks
Leigha

 

 

Moderator Edit: Subject for Clarity

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3 REPLIES 3

‎03-09-2016 03:09

‎03-09-2016 03:09

Welcome to the Forums @Leigha. Thanks for troubleshooting the syncing inconvenience you have by yourself. I recommend following the Syncing Troubleshoot a couple of times more and if these steps don't work, feel free to contact our Support Team. For a faster solution you can contact them via phone or chat.

 

Let me know how it goes! Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎03-09-2016 03:28

‎03-09-2016 03:28

I am having the same issue. I havent been able to sync for just over a week. I have tried the syncing troubleshoot and it still wont sync.
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‎03-10-2016 03:24

In response to Allie264

‎03-10-2016 03:24

Welcome to the Community @Allie264. I recommend verifying that you have tried the Syncing Troubleshoot, if you have, feel free to contact our Support Team. For a faster solution you can contact them via phone or chat.

 

Let me know the outcome! Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes