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Syncing across different platforms accuracy

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‎02-06-2016 13:01 - last edited on ‎02-08-2016 07:06 by Moderator Alum

‎02-06-2016 13:01 - last edited on ‎02-08-2016 07:06 by Moderator Alum

Phone app does not match true weight loss that is available on the web whereas the weight to the goal is correct.  How do I sync the weight loss values?

 

Moderator edit: Clarified subject

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‎02-08-2016 07:03 - edited ‎02-08-2016 07:05

‎02-08-2016 07:03 - edited ‎02-08-2016 07:05

Hi there @roflmbo2. Welcome to the Fitbit Community! 🙂

 

I'd like to know how exactly it is that the weight loss numbers don't match or how off they are... If you could please attach a screenshot of how it looks like on your PC and how it looks like on your app, this will help a lot to determine what is going on here.

 

I'll be looking forward for your reply and I'll be moving your post to the Android App board for appropriate categorization. 

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

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‎02-19-2016 05:09

In response to FerdinandFitbit

‎02-19-2016 05:09

Instead of total weight loss it is showing recent loss.  Start weight should be 185 on 1/3 not 172.9 
Call it silly but 17 lbs looks/feels much better than 4.8
Thanks!Sent from my Verizon Wireless 4G LTE smartphone
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‎02-19-2016 12:48 - edited ‎02-19-2016 12:49

In response to roflmbo2

‎02-19-2016 12:48 - edited ‎02-19-2016 12:49

@roflmbo2 On the mobile app, you will see your weight loss since you last edited your weight goal, not the overall weight loss since the beginning of your Fitbit usage.

 

If you'd like to see the overall weight loss since the beginning of your Fitbit usage, I recommend viewing it on the online Dashboard. Hope this helps to clarify.

Erick | Community Moderator

It's all about the food! What's Cooking?

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