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Syncing and randomly switching on GPS issues

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‎08-07-2018 10:24 - last edited on ‎08-09-2018 05:54 by Fitbit Moderator

‎08-07-2018 10:24 - last edited on ‎08-09-2018 05:54 by Fitbit Moderator

Hiya any help appreciated here... My Versa syncing has always been temperamental, this bluetooth sync is so slow, but haven't been able to sync/update in over a week, it's getting ridiculous, just spins and doesn't update in the app on my galaxy 6

 

Also, I keep getting notified the GPS tracking is switching on, randomly, I am not selecting it, and thus far having issues finding how to switch it off

 

Am seriously reconsidering this very expensive tracker that won't sync, it's never worked that well but this past week has been ridiculous with no tracking at all - anybody got advice??

 

 

Moderator edit: Clarified subject

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‎08-09-2018 06:01

‎08-09-2018 06:01

Welcome to the Forums @6eor6iek.

 

Thanks for bringing this up! 


Regarding the GPS situation, do you have locations services turn on on your phone? Also, are you getting these notifications on your Fitbit or on your phone?

 

regarding the syncing, please try to follow these steps. They should definitely help in getting your Fitbit to work correctly. 

 

Let me know if you have any further questions.

Lanuza | Community Moderator

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