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Syncing difficulties with Android 7.0

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‎02-14-2020 00:49 - last edited on ‎02-16-2020 18:40 by Fitbit Moderator

‎02-14-2020 00:49 - last edited on ‎02-16-2020 18:40 by Fitbit Moderator

Hello, 

Since a couple of days, I experience a huge problems with syncro with my android 7.0. My app has been updated on the 8th of February, maybe the syncro issue is connected to this update. I tried to empty the cache (it worked only once), to disconnesct the bluetooth device and forget it, to pass to manual syncro, to switch internet connections. It becomes even worse every day.

Hope it could be fixed soon.

Cheers,

Yuliya

 

Moderator edit: Subject for clarity 

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‎02-16-2020 18:39 - edited ‎02-16-2020 18:39

‎02-16-2020 18:39 - edited ‎02-16-2020 18:39

Hello @4arly, welcome to the Community Forums! Sorry for the delayed reply.

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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