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Syncing difficulties with Android app

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‎09-16-2020 06:27 - last edited on ‎09-16-2020 22:51 by Fitbit Moderator

‎09-16-2020 06:27 - last edited on ‎09-16-2020 22:51 by Fitbit Moderator

Is anyone else having issues syncing? On my versa lite it's showing my steps but not on the app. My time is wrong and it's not tracking my sleep or steps. I have tried everything that has been recommended and it fixes for a bit then goes right back to everything being wrong. HELP.

 

Moderator Edit: Clarified subject

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7 REPLIES 7

‎09-16-2020 08:22 - edited ‎09-16-2020 08:33

‎09-16-2020 08:22 - edited ‎09-16-2020 08:33

Hi @BrendaA please try these sync tips and if you need more help, pleas include the phone model that is giving you problems. 

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0 Votes

‎09-16-2020 15:07

‎09-16-2020 15:07

YES!!!! It has been driving me crazy! I have been to the store to see if it was my Bluetooth, and they said it had to do with FitBit. HELP!

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‎09-16-2020 16:10

‎09-16-2020 16:10

Same problem with a Charge 2. Only I made it worse I think. I removed the tracker from my account so I could try to set it up again. But when it gets to the pairing step where I have to give the app the 4 digit code it shows on the watch I always get a "Try again" message and I can't get it to repair with my account.

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‎09-17-2020 09:46 - edited ‎09-17-2020 09:48

In response to richardeid

‎09-17-2020 09:46 - edited ‎09-17-2020 09:48

@richardeid I did the same thing. 😞 I have tried everything to get my tracker back connected to my phone and it still won't add my alta hr.

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‎09-18-2020 12:50

In response to carrief83

‎09-18-2020 12:50

Me as well with my Versa Lite. 

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‎09-19-2020 11:10

‎09-19-2020 11:10

Yes, I don’t have an Android I have an iPhone 8plus I’m having trouble with syncing as well my total steps for the day syncs but not in the 7 day totals on dashboard or on my fitbit.com. 

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‎09-23-2020 15:05

In response to Rich_Laue

‎09-23-2020 15:05

None of this works. My app on my Samsung Galaxy S9+ will not recognize my Versa Lite. I am very frustrated. I cannot update the Versa Lite because I can't get it to connect with anything. The time is now nearly 12 hours off. Is there any way to resolve this or do I throw my Fitbit in the trash and use a different tracker? 

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