Syncing difficulties with Android app

[BrendaA]

Is anyone else having issues syncing? On my versa lite it's showing my steps but not on the app. My time is wrong and it's not tracking my sleep or steps. I have tried everything that has been recommended and it fixes for a bit then goes right back to everything being wrong. HELP.

Moderator Edit: Clarified subject

[Rich_Laue]

Hi @BrendaA please try these sync tips and if you need more help, pleas include the phone model that is giving you problems. 

[Kbozek]

YES!!!! It has been driving me crazy! I have been to the store to see if it was my Bluetooth, and they said it had to do with FitBit. HELP!

[richardeid]

Same problem with a Charge 2. Only I made it worse I think. I removed the tracker from my account so I could try to set it up again. But when it gets to the pairing step where I have to give the app the 4 digit code it shows on the watch I always get a "Try again" message and I can't get it to repair with my account.

[carrief83]

@richardeid I did the same thing. 😞 I have tried everything to get my tracker back connected to my phone and it still won't add my alta hr.

[SuzSeb]

Me as well with my Versa Lite. 

[Lorried]

Yes, I don’t have an Android I have an iPhone 8plus I’m having trouble with syncing as well my total steps for the day syncs but not in the 7 day totals on dashboard or on my fitbit.com. 

[SuzSeb]

None of this works. My app on my Samsung Galaxy S9+ will not recognize my Versa Lite. I am very frustrated. I cannot update the Versa Lite because I can't get it to connect with anything. The time is now nearly 12 hours off. Is there any way to resolve this or do I throw my Fitbit in the trash and use a different tracker?