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Syncing difficulties with Charge 2

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‎10-21-2019 21:01 - last edited on ‎10-22-2019 13:26 by Fitbit Moderator

‎10-21-2019 21:01 - last edited on ‎10-22-2019 13:26 by Fitbit Moderator

My charge 2 would not sync so I disabled it from the app and have been trying to reconnect it to my app and it will not pair. I have turned bluetooth on and off, searched all over for answers and I am not sure how to connect my fitbit to my fitbit app

 

Moderator edit: Subject for clarity 

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‎10-22-2019 13:26 - edited ‎10-22-2019 13:26

‎10-22-2019 13:26 - edited ‎10-22-2019 13:26

Hello @AmberSkowronsk, welcome to the Community Forums!

 

Thanks for bringing this to my attention, sorry for the inconvenience you're experiencing with the syncing process of your Charge 2. if you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.  

 

Keep me posted and let me know if you have any additional questions.

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