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Syncing difficulties with Charge 2

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‎10-22-2019 15:42 - last edited on ‎10-23-2019 13:27 by Fitbit Moderator

‎10-22-2019 15:42 - last edited on ‎10-23-2019 13:27 by Fitbit Moderator

I’ve tried everything possible (googled for hours) and nothing with fix the problem with charge 2 syncing with Samsung phone. Any help would be greatly appreciated. 
Phone is only a year or two old and bought charge 2 new right before Xmas last year. 

 

Moderator edit: Subject for clarity 

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‎10-23-2019 13:27 - last edited on ‎09-18-2025 07:39 by Fitbit Moderator

‎10-23-2019 13:27 - last edited on ‎09-18-2025 07:39 by Fitbit Moderator

Hello @Am4ndaM, welcome to the Community Forums!

First, I appreciate your effort and patience for troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Please make sure that your mobile device is compatible because due to a compatibility concern you can experience connection difficulties.

Keep me posted, I'll be around if you need anything else.

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