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Syncing difficulties with Charge 3 and Samsung S9

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‎03-12-2020 00:29 - last edited on ‎03-12-2020 13:06 by Fitbit Moderator

‎03-12-2020 00:29 - last edited on ‎03-12-2020 13:06 by Fitbit Moderator

My charge 3 will not synch or pair with my S9 and even when it was paired it would drop out a few times a week for no reason. I have researched and tried so many options but nothing has worked.  Also over the past few weeks my charge 3 has shown the wrong time, it becomes between 2 and 11 minutes out and skips time for no reason. Any help or advise would be very much appreciated. 

 

Moderator edit: Subject for clarity 

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‎03-12-2020 13:05

‎03-12-2020 13:05

Hi @SunsetRunner, it's nice to see you again participating here in the Community Forums, welcome back!

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. First, I'd like to let you know that our Fitbit devices display the time that's configured on your phone with the syncing process, therefore, if you're experiencing syncing difficulties this is the reason why the time is shown incorrectly.

 

That said, if you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Samsung S9 that's preventing the syncing procedure to be completed. Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.

 

I'll be around if you need anything else, please keep me posted.

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‎03-12-2020 14:49

In response to RicardoFitbit

‎03-12-2020 14:49

Hi @RicardoFitbit I am having the same issue with my Samsung 8 phone. I also have gone through all of the steps listed on the help page and have even uninstalled and reinstalled the app on my phone and restarted my Charge 3.

 

This has only started happening in the past couple of weeks and seems to be a syncing issue. My devices will only sync a couple of times during the day and when a manual sync is attempted I get the message 'no device found'. It is very frustrating

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