Syncing difficulties with Charge 3

[Bobbie651]

My Fitbit 3 is not synking to my Android phone as of 12/20

Moderator edit: Subject for clarity

[RicardoFitbit]

Hello @Bobbie651, welcome to the Community Forums!

Thanks for bringing this to my attention. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Keep me posted, I'll be around if you need anything else.

[Bobbie651]

I have checked all suggested tips but still no luck. I have not had any
trouble syncing until now.

[Bobbie651]

I am still unable to sync my Android and fitbit3. All was good until 12/19.

Any other suggestions?

[RicardoFitbit]

It's a pleasure to continue assisting you @Bobbie651, my sincere apologies for the delayed reply.

If you're still experiencing syncing difficulties, can you please let me know which Android mobile device are you using? When was the first time you experienced such difficulties? Since the steps that were shared on my previous post were tried with no avail, please try the following:

1. Restart your Fitbit.
2. Please on the phone, go to Settings > Bluetooth, and remove all the connections that exist with the device. (Forget device, ignore or unpair depending on the version of the operating system of the phone).
3. Turn off the Bluetooth and restart the phone. (Switch off and on again).
4. When the mobile device is back on, turn the Bluetooth on again but do not attempt to connect to the Fitbit from here.
5. Go on the app and try setting up the Fitbit as a new device. 

I'll be waiting for your reply if you need further assistance.