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Syncing difficulties with Charge 4

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‎02-16-2021 16:00 - last edited on ‎02-17-2021 12:48 by Fitbit Moderator

‎02-16-2021 16:00 - last edited on ‎02-17-2021 12:48 by Fitbit Moderator

I got my Charge 4 for Christmas 2020. Like everyone else in January it stopped syncing to my phone. Then they fixed the issue. Now I'm having similar issues. It won't sync completely. It will keep track of my steps somehow tho 🤦 it's not synced up since Feb 9th or 10th. I loved it when I first got it but now its just a pain in the butt. Ive went through all of the help stuff..they need to fix the darn thing and leave it alone.

 

Moderator Edit: Clarified subject

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‎02-17-2021 12:48

‎02-17-2021 12:48

Hi @Amandagm, welcome to the Community Forums.

 

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

If you continue experiencing difficulties after trying the above steps, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed. Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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