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Syncing difficulties with Huawei Honor 8x

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‎01-15-2020 14:21 - last edited on ‎01-16-2020 17:11 by Fitbit Moderator

‎01-15-2020 14:21 - last edited on ‎01-16-2020 17:11 by Fitbit Moderator

I am having issued with using my fitbit blaze whereby I cannot sync it, sometimes for days and I have to keep resetting the blaze in order for it to find it, I am not sure why this is happening. I have a Honor 8x and I read the device is compatible but I don't understand why I have these issues all the time, tbh I feel like getting rid of the band and app altogether because of this. 

 

Moderator edit: Subject for clarity 

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‎01-16-2020 17:11

‎01-16-2020 17:11

Hello @walker74, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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