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Syncing difficulties with Huawei P20 Pro

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‎02-09-2020 20:47 - last edited on ‎02-10-2020 18:39 by Fitbit Moderator

‎02-09-2020 20:47 - last edited on ‎02-10-2020 18:39 by Fitbit Moderator

Hi 

 

My huwawei p20 pro does not sync with the app due to the configuration of both the watch and phone 

 

Will fitbit be working on this? Surely it should be fixed

 

Moderator edit: Subject for clarity 

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‎02-10-2020 17:11

‎02-10-2020 17:11

Hi @Daphct, welcome to the Community Forums!

 

Thanks for bringing this to my attention. To better assist you with this, can you please let me know which configuration are you referring too? The Huawei P20 Pro is listed as a compatible device with our products and services, therefore, you should not experience any connection difficulties with it and your Fitbit. Therefore, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.  

 

Let me if you have any additional questions. 

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