Syncing difficulties with Inspire HR

[EliasL]

Hi,

So I bought my mom a Fitbit inspire HR and it just stopped connecting with her phone (Galaxy S20 I believe). 
Tried every trick in the book.
- restart phone
-reinstall fitbit app
- turn off/on bluetooth of phone
-connect Fitbit to computer and turn it off/on
- remove all bluetooth cashed data and try to reconnect with fitbit
- using data and/or wifi
- just putting them together with all settings on hoping it will connect after a few hours
- playing with always connect settings

Nothing works and the fitbit isn't even 3 months old, which is pretty bad as it is (defenitely when it's a gift)... BUT WAIT, I had a Fibit inspire HR myself and a Fitbit Charge 3, my SO had a Fitbit inspire HR, my collegue had a Fitbit Charge 2 and fitbit Alta,... And they all, literaly ALL, broke down withing the first year. Stopped turning on, started flashing and vibriting uncontrollably, battery life that just nose dived,...

I myself turned to Garmin (haven't had any issues yet), but I thought an affordably Fitbit would be a nice gift for my mom... Well I hope someone knows a way to make it connect again, because this is getting rediculous that the exact same issue is happening to her within the first 3 months of buying the device as I had with the same model a year ago. If not we'll just have to return it and buy another brand and conclude that this brand is just very faulty and unreliable.
Sorry for ranting, but also not sorry ^^

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @EliasL, welcome to the Community Forums! 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

To resolve the connection difficulties you're experiencing,I recommend you to check how the syncing procedure works here and see if there's a missing requirement on the Samsung Galaxy S20 that's preventing the syncing procedure to be completed. Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.

I'll be around if you need anything else.