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Syncing difficulties with Samsung A8 and Blaze

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‎01-12-2020 19:19 - last edited on ‎01-13-2020 12:05 by Fitbit Moderator

‎01-12-2020 19:19 - last edited on ‎01-13-2020 12:05 by Fitbit Moderator

I have rebooted the blaze and has not fixed the problem.

Samsung will not pick up the Blaze.

 

Moderator edit: Subject for clarity 

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‎01-13-2020 12:04

‎01-13-2020 12:04

Hi @Dogger926, welcome to the Community Forums!

 

Thanks for your post and for troubleshooting this situation prior to posting. To better assist yo, can you please let me know when was the firs time you experienced this syncing difficulties and how many times since then? If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Samsung mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted and let me know if you have any additional questions.

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