Syncing difficulties with Samsung S20 Ultra

[tobygracie]

It seems that the app is unable to work properly with the OS on S20Ultra. In the OS in other andriod phones, there is no issue. There is a sync issue on the app. It keeps showing last sync unavailable. And the app hangs frequently.

Please help to resolve.... 

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @tobygracie, welcome to the Community Forums! 

Thanks for bringing this to our attention and for the details that were shared in your post. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Keep me posted, I'll be around if you need anything else.

[tobygracie]

Thank you for the reply.
It does not work....
I still have the Fitbit Sync Service - Last Synced: Unavailable.

I suspect is the phone model that I am using.. Samsung S20 Ultra. The
system seems to unable to work well with the Fitbit app. It lags, hang and
unable to sync properly like before.

[SunsetRunner]

Spoiler

I have the Samsung s20 plus and mine does the same thing. When I had my iPhone, everything synced perfectly and on its own and with the Samsung it seems I have to constantly refresh it. Also, yesterday it wouldn't sync at all so I disconnected my fitbit and reconnected it to the app and lost all of my active minutes. I had over 10,000 steps at the time, so I definitely had active minutes.