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Syncing difficulties with Versa 2

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‎01-21-2020 05:09 - last edited on ‎01-22-2020 12:49 by Fitbit Moderator

‎01-21-2020 05:09 - last edited on ‎01-22-2020 12:49 by Fitbit Moderator

Hi all

i am having issues with my Versa 2 not syncing the last 3 days... any tips on what might be the issue or how to force a sync?

 

Moderator edit: Subject for clarity 

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‎01-22-2020 12:48

‎01-22-2020 12:48

Hi @Jud2000, welcome to the Community Forums! 

 

Thanks for bringing this to my attention. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this and how many times since then? If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.

 

Let me know if you have any additional questions. 

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