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Syncing difficulties with Versa Lite and Fire tablet

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‎03-09-2020 11:46 - last edited on ‎03-12-2020 15:28 by Fitbit Moderator

‎03-09-2020 11:46 - last edited on ‎03-12-2020 15:28 by Fitbit Moderator

Fire tablet does not sync with versa lite gets to a point then repeats over and over

 

Moderator edit: Subject for clarity 

 

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2 REPLIES 2

‎03-09-2020 23:17

‎03-09-2020 23:17

Hi @sallielewis  the Fire operating system is not compatible with the Fitbit device. You may find some features of it will work, but not all the time. Do you have another way to sync more reliably? 

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎03-12-2020 15:28

In response to Odyssey13

‎03-12-2020 15:28

Hello @sallielewis, welcome to the Community Forums! Sorry for the delay in responding.

 

Thanks for your post and bringing this to my attention. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. Just as @Odyssey13 mentioned, the Fire operating system is not a compatible with our products and services, therefore, you can experience some connection difficulties with it and your Fitbit device.

 

Keep me posted, I'll be around if you need anything else.

Best Answer