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Syncing difficulties with Versa Lite

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‎12-06-2019 15:04 - last edited on ‎12-08-2019 15:13 by Fitbit Moderator

‎12-06-2019 15:04 - last edited on ‎12-08-2019 15:13 by Fitbit Moderator

For the second day my fitbit app on my Samsung is showing no device found. Last sync 21.49 yesterday after I uninstalled the fitbit app and reinstalled. Is paired on Bluetooth. Never had this issue before and have been using the versa life for over 8 months

 

Moderator edit: Subject for clarity 

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2 REPLIES 2

‎12-08-2019 10:10

‎12-08-2019 10:10

Have you cleared the apps cache? 

Restarted the tracker? 

Shutdown, not just restart. Phone? 

Checked for app and phone updates? 

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‎12-08-2019 15:12 - edited ‎12-08-2019 15:13

In response to Rich_Laue

‎12-08-2019 15:12 - edited ‎12-08-2019 15:13

Hello @Insanebuthappy, it's nice to see you again participating here in the Community Forums! Sorry for the delay in responding.

 

Thanks for bringing this to my attention, your effort and patience troubleshooting this situation prior to posting is really appreciated. To better assist you with this, can you please let me know which Samsung mobile device are you using to check the Fitbit app? If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.

 

@Rich_Laue Your support is always appreciated!  

 

I'll be around.

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