12-09-2019 21:47 - last edited on 12-10-2019 14:17 by RicardoFitbit
12-09-2019 21:47 - last edited on 12-10-2019 14:17 by RicardoFitbit
versa won't sync to android since update on 12-5-19......what to do
Moderator edit: Subject for clarity
12-10-2019 14:17
12-10-2019 14:17
Hello @andi2019, welcome to the Community Forums.
Thanks for bringing this to my attention. To better assist you, can you please let me know which Android mobile device are you using? If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.
Keep me posted, I'll be around if you need anything else.
12-17-2019 07:31
12-17-2019 07:31
Same issue, I've done all the standard troubleshooting steps, rebooting versa and phone, disabling Bluetooth, uninstalling the app, removing the device from the app), I keep getting stuck. This is ridiculous!
12-22-2019 18:20
12-22-2019 18:20
Hi @Sarahmc33, welcome aboard. Sorry for the delayed reply.
Thanks for troubleshooting your device. To move forward with your concern, can you please let me know the Android version you're using with your Versa? Please make sure that it's compatible with our products and services and then try the following steps:
I'll be waiting for your reply.