12-11-2019
07:14
- last edited on
12-12-2019
12:47
by
LizzyFitbit
12-11-2019
07:14
- last edited on
12-12-2019
12:47
by
LizzyFitbit
I have a samsung note 8 phone and my new fitbit versa 2 is having major issues, it doesnt sync likes its suppose to and sometimes when I try to use Alexa it tells me it cant connect. Is this a known issue?
Also, I've been thinking about getting a new Samsung Note 10 Plus, will this newer phone work better with my new fitbit versa 2?
Help please
Moderator edit: updated subject for clarity
12-12-2019 12:59
12-12-2019 12:59
Hi @twag1992. Welcome to the Forums.
Thanks for letting me know about your Versa 2, let me help you to get it syncing and connected correctly. First of all, let me inform you that the Samsung Galaxy Note 8 and 10 Plus aren't part of our compatible devices list meaning that the Fitbit app hasn't been optimized to work with them. While there isn't a guarantee that it'll always work, let's try some troubleshooting steps together:
Once those steps are completed and your watch has synced, try using Alexa as you usually do. For more tips to get the Alexa function working, check this help article.
I'll be around, keep me posted.
12-12-2019 13:24
12-12-2019 13:24
12-13-2019 07:49
12-13-2019 07:49
@LizzyFitbit my fitbit is now messed up worse. Its not connecting to blueooth and wont pair. Please advise on how to fix this.
12-17-2019 13:04
12-17-2019 13:04
Hi @twag1992. It's good to see you here and I'm sorry for the delayed response.
Thanks for trying the steps above as well for sharing details about it's current behavior. To continue working on this together I'd recommend to try the following:
After completing that process and syncing your Versa 2 with your phone, try these steps to get Alexa working on your watch:
If the issue persists, I'd recommend to try with a supported device so we can determine if the compatibility of your phone is the main factor of this situation.
Let me know how it goes.
12-17-2019 13:07
12-17-2019 13:07
12-22-2019 18:16
12-22-2019 18:16
Hi @twag1992. Hope you're doing well and thanks for getting back. I'm sorry for the delay.
Thanks for keeping me posted about your Versa 2's behavior. It seems your Samsung Galaxy Note 10+ hasn't been added to the compatible devices list checked our official list and as you noticed, that might be the reason why your watch isn't connecting correctly. You can double check this list here. I'm sorry for this inconvenience and if possible I'd recommend to use a supported device so you can sync and have your information updated in the Fitbit app.
I'll be around if you have another question.