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Syncing difficulties with Versa and Samsung S9

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‎03-25-2020 12:34 - last edited on ‎04-21-2020 16:07 by Fitbit Moderator

‎03-25-2020 12:34 - last edited on ‎04-21-2020 16:07 by Fitbit Moderator

My Fitbit Versa stopped syncing the correct time when I wear it. It wasn't synching off or on my wrist yesterday. I spoke with two different service representatives. I have uninstalled and reinstalled the app on my Samsung Galaxy S9 phone several times. I have changed the time zone, turned the blue tooth off, rebooted my phone and Fitbit. It still lags behind whenever I wear it.

 

Moderator edit: Subject for clarity 

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‎04-21-2020 16:06 - last edited on ‎08-08-2025 05:29 by Fitbit Moderator

‎04-21-2020 16:06 - last edited on ‎08-08-2025 05:29 by Fitbit Moderator

Hi @Carolamcs, welcome to the Community Forums! Sorry for the delay in responding.

Thanks for bringing this to our attention and for the details that were shared with us. Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance with the syncing difficulties you're experiencing with your Versa and your Samsung S9. 

I'll be here if you need anything else. 

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