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Syncing difficulties with Xiaomi MI Redmi note 6 PRO

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‎05-21-2019 07:55 - last edited on ‎05-22-2019 12:00 by Fitbit Moderator

‎05-21-2019 07:55 - last edited on ‎05-22-2019 12:00 by Fitbit Moderator

Hi

 

I am using a MI note 6 pro (Android 9),  and from two weeks I am getting the following message when I try to synch

 

Bluetooth issues

If you are seeing this message for the first time,  press cancel and try again. If you continue receiving this message,  press restart bluetooth to turn bluetooth off and on

Tried restarting bluetooth but issue persists

 

Any pointers? 

 

Moderator edit: Subject for clarity 

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‎05-22-2019 12:11

‎05-22-2019 12:11

Hello @Jayac thanks for bringing this to my attention. I'd like to give you a hand with this and a warm welcome to our Community Forums!

 

Thanks for troubleshooting this situation prior posting. Let me share with you that the Xiaomi MI Redmi note 6 PRO is not a supported mobile device with our Fitbit products and services, therefore, you may encounter certain connectivity difficulties with both devices such as you're currently experiencing. Even though your mobile device is not compatible, I recommend you to take a look to our help article: Why won't my Fitbit device sync? and let me know how it goes. I'm unable to know if this information will resolve your difficulties due to the compatibility situation, however, let give it a try.

 

Note that this doesn’t prevent you from syncing as you can always sync using an alternative mobile device that is listed as compatible or with a computer. To do so with your computer, you can check this post that will explain you how to download our Fitbit app in your computer.

 

Let me know if you have any additional questions. 

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