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Versa sync issues with Samsung Galaxy Note 5

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‎05-21-2019 20:18

‎05-21-2019 20:18

I switched back to Samsung Note 5 and have issues syncing with Versa.  I have also had issues with Versa draining my battery and just sync 1 time a day.  I wish there was another setting besides all day sync to save battery life on my phone.

 

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‎05-22-2019 12:10

‎05-22-2019 12:10

@amhorton26 A warm welcome to our Community!

 

Let me help you syncing your Versa with your phone and its battery issues. For syncing issues you can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.
  • You can find additional suggestions here.

Regarding the battery life please try these instructions.

 

Let me know how it goes.

Alvaro | Community Moderator

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