Syncing difficulties with activity and sleep information

[sallen78]

For the last 2 days, my steps/activities & sleep results have not shown on my reports (dashboard/logs).  How do I fix?

Moderator edit: Subject for clarity 

[RicardoFitbit · Accepted solution]

Hi @sallen78, welcome to the Community Forums! 

Thanks for bringing this to my attention and the details that were shared in your post. To better assist you with this, can you please let me know if you're experiencing difficulties with the syncing process as itself or if when you sync your Versa Lite, the stats previously mentioned are not synced with your account? Is this affecting other stats too? Stats like heart rate and distance? Lastly, which Android mobile device are you using? In the meantime I receive your answers, please restart your device.

Keep me posted. 

[sallen78]

I restarted based on the info on the website & it now seems to be working
OK. Thanks for your response.

Sherry

[RicardoFitbit]

Your update is appreciated @sallen78, sorry for the delayed reply.

Thanks for the information that was shared with me, I'm really happy to know that after restarting your Fitbit device your difficulties were resolved. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer, I'll be around.

I want to suggest you to visit our discussion forums and participate. There are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there.

See you around.