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Syncing error

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‎04-11-2020 10:40

‎04-11-2020 10:40

My fitbit doesnt want to sync to my phone.  Its always saying theres no network connection even when I'm on wifi. The stranger thing is that it shows the steps i have for the current day but doesnt display the days prior. What is going on? 

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5 REPLIES 5

‎04-12-2020 00:33

‎04-12-2020 00:33

In my case also I face syncing problems for days.

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‎04-12-2020 01:48

‎04-12-2020 01:48

I'm having syncing problems too. Now my phone says I've done 30 steps but my watch is saying I've done 20. What's going on 

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‎04-12-2020 07:19

‎04-12-2020 07:19

@Esmesucilla it sounds like your tracker is not syncing and the app is only showing live data. 

Your app needs an Internet connection for the tracker to sync. 

Have you tried both cellular and WiFi? 

Do you have a VPN? 

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‎04-12-2020 17:54 - last edited on ‎04-15-2020 06:51 by Moderator Alum

In response to Rich_Laue

‎04-12-2020 17:54 - last edited on ‎04-15-2020 06:51 by Moderator Alum

I rebooted my cellphone and it started syncing. Now it is working fine. Thanks for your help. Really appreciate it. Great customer relationship. Hats off!

 

 

Moderator edit: all caps 

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‎04-13-2020 02:51

In response to Rich_Laue

‎04-13-2020 02:51

Yes I have tried wifi and bluetooth
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