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Syncing issue with Samsung Note 8

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‎09-06-2020 15:47 - last edited on ‎09-07-2020 18:00 by Fitbit Moderator

‎09-06-2020 15:47 - last edited on ‎09-07-2020 18:00 by Fitbit Moderator

I have been having trouble syncing fit bit since I changed my phone.

 

Moderator Edit: Clarified subject

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‎09-07-2020 17:59

‎09-07-2020 17:59

Hello @Tamar70, welcome to the Community Forums!

 

Thanks for your post. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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