08-20-2019
15:29
- last edited on
08-24-2019
09:11
by
AndreaFitbit
08-20-2019
15:29
- last edited on
08-24-2019
09:11
by
AndreaFitbit
I want to see how many of us are in this community. They can't lie to us all about this in a single thread of people still having this same issue.
At this point it's ridiculous.
Moderator edit: updated subject for clarity.
Answered! Go to the Best Answer.
09-16-2019 23:01
09-16-2019 23:01
I have the fitbit Alta, after the update when I switched to the "new format" (I like the old one better, btw..) cannot get my Fitbit to sync. It keeps saying " device not found" I have uninstalled and reinstalled the app, turned my phone on and off, pressed the button 3x in under 8 seconds on the charger, all the troubleshooting advice has been done REPEATEDLY, still no device found and will not sync. I don't have finances to "upgrade", I loved my Fitbit and it worked beautifully up until the update ruined it. I miss it, it's not fair to try to force customers to upgrade by sabotaging our older fitbits 😢
09-16-2019 23:22
09-16-2019 23:22
09-17-2019
00:15
- last edited on
09-18-2019
16:52
by
JuanFitbit
09-17-2019
00:15
- last edited on
09-18-2019
16:52
by
JuanFitbit
Join the growing Fitbit Community! Get answers. Stay motivated. Find Fitbit friends.
Moderator edit: removed personal information
09-17-2019 03:11
09-17-2019 03:11
Same problem. Device not found repeatedly!!!
09-17-2019 03:41
09-17-2019 03:41
That sounds like an interesting suggestion to try - do you have any instructions or a link to a post that tells you how to downgrade the version of the app?. I seem to be stuck on the beta program - and the support people told me I couldn't downgrade - go figure.
09-17-2019 04:56
09-17-2019 04:56
09-17-2019 04:58
09-17-2019 04:58
09-17-2019 05:00
09-17-2019 05:00
I've downgraded multiple times to different versions with no luck. I get the same "no device found".
Also I've had the new dashboard for a long time. Maybe because I was a fitbit tester and I believe the new dashboard was part of the test I participated in. I do not believe this issue is a result of the new dashboard. Something else is screwed up. And quite frankly it's annoying.
Funny how fitbit now has a banner on the top of the page for iOS issues with 3.6. What about the Android issues?
09-17-2019 05:00
09-17-2019 05:00
09-17-2019 06:39
09-17-2019 06:39
@Codfather and anyone else wanting to see if an older version helps -- reverting to 2.87 worked for me. To do that, do an internet search for fitbit android app 2.87 and look for either up to down (all one word) or a pk mirror (all one word), both trustworthy sites. Download the version you want, delete the current version from your phone, and manually install the old version.
2.87 has the old interface. I've read here about a lot of people having luck with 2.95 also, which I think has the newer interface.
As others have observed, this hasn't worked for everyone, but it does seem to work for a lot of us, so it may be worth a try. If it doesn't, there's no harm done, just delete the old version and reinstall the current one again.
09-17-2019 07:07
09-17-2019 07:07
09-17-2019 07:11
09-17-2019 07:11
@LarisasLighthou some devices have buttons on them and the Alta series had buttons on the charger itself. I have Android 9 and often the "device not found" will pop up, but after a minute or so, it syncs. Have you been able to sync at all since first posting?
09-17-2019 07:19
09-17-2019 07:19
09-17-2019 07:22
09-17-2019 07:22
@LarisasLighthou is your phone on the list of compatible devices? click to see
09-17-2019 07:35
09-17-2019 07:35
09-17-2019 07:39
09-17-2019 07:39
@LarisasLighthou you ever use a computer? I can sync to my old Windows computer, but use the phone for challenges and such.
09-17-2019 07:51
09-17-2019 07:51
My phone has never been on the list (Huawei P10 Plus) but worked great up until anything past v2.95 of the app. Not sure what changes were made but they definately broke something. You'd think with all the issues people are having Fitbit would make the effort to fix it. Guess only iOS users are important.
09-17-2019 12:00
09-17-2019 12:00
Wow. I came on here looking to see if anyone else was having issues syncing after the last update. Over 2 pages of people complaining about it?! Safe to say I'm not alone.
I have a FitBit Blaze. Since the last Android App update, I'll look at the widget that usually shows the same steps as the Blaze. Now, it gets stuck and I have to manually open the app and swipe down to trigger a sync. Sometimes it'll just say "Looking for device" and gives up. Other times it'll sync right away.
So, the FitBit is connecting. It's not that I have to delete it and reconnect it. There's something wrong with the new app.
I'm in the market for an updated fitness/smart watch. If this crap keeps up with 20+ pages of people asking for help, then FitBit won't get my money (as if they care).
09-17-2019 12:39
09-17-2019 12:39
Mine stops syncing to Android every few hours since the update. The problem seems to occur much more frequently when I connect any other Bluetooth devices (I don't believe in the Voodoo of constantly un-pairing devices). Once the sync stops working a reboot of the phone fixes it for a while. So if I go running and want it to work - reboot phone, don't connect any Bluetooth headphones, all good (if very inaccurate at the moment).
09-17-2019 14:51
09-17-2019 14:51