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Syncing issues with Inspire HR

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‎01-11-2021 13:04 - last edited on ‎01-15-2021 18:30 by Fitbit Moderator

‎01-11-2021 13:04 - last edited on ‎01-15-2021 18:30 by Fitbit Moderator

The last time my inspire hr successfully synced with the app was January 5, 2021. I deleted the device and tried to pair again and setup and now it can't find the device at all. I followed the steps that a moderator posted and still nothing. I need help to fix this please

 

Moderator Edit: Clarified subject

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‎01-11-2021 13:15

‎01-11-2021 13:15

After the third time of following all of the steps, it finally synced. I'm not sure what it was exactly but the issue has resolved... for now 😉

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2 REPLIES 2

‎01-11-2021 13:15

‎01-11-2021 13:15

After the third time of following all of the steps, it finally synced. I'm not sure what it was exactly but the issue has resolved... for now 😉

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‎01-15-2021 18:32

In response to Jt719

‎01-15-2021 18:32

Hi @Jt719, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I'm really happy to know that after trying once again some troubleshooting steps your syncing issues was solved. Please do not hesitate to contact me back if you require assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out if further assistance is needed. 

 

Thanks for being part of the Fitbit family. 😀

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