Syncing issues with P10 Lite

[SunsetRunner]

Hello All,

since last week thursday i'm having problems with the fitbit app.

At first i had problems to sync my ionic with my Huawei P10 lite (Worked in the past all the time)

It did sync but could only see the steps i took the same day, the previous days were gone.

Neither did he show that i went on a run or my sleep.

I tried everything, in the end i unpaired my watch with the app, deinstalled the app and reinstalled and configured everything, then he suddenly started to sync everything.

One hour later i coudln't open the fitbit app anymore.

Does anyone have any ideas?

Moderator edit: Clarified subject

[LanuzaFitbit]

Hello @SunsetRunner.

Thanks for sharing all of the steps that you have tried.

It is very possible that this is happening because the Huawei P10 lite is not part of the supported devices list. This means that the app is not fully optimized to work with that phone.

There have also been several recent updates to the app, which could've caused further incompatibility issues. It is possible that it can work as long as the phone fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, but we cannot guarantee it. If you haven't, some users have mentioned that following the steps in this article has helped them when using phones that aren't on the list. Maybe you could give it a shot, even if you have already completed some of those steps.

Let me know if you have any further questions.

[SunsetRunner]

Hi @LanuzaFitbit,

thanks for the answer! unfortunatly the second hyperlink also sends me to supported devices list, could you send it one more time?

Many thanks.

[LanuzaFitbit]

Hey @SunsetRunner.

Thanks for letting me know. I have now corrected the link! Even then, I'll post it again in here. Hope this helps you out! 

Feel free to reach out if there is anything else I can help with.