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Syncing issues with Samsung Note 10

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‎02-10-2020 13:19 - last edited on ‎02-12-2020 12:54 by Fitbit Moderator

‎02-10-2020 13:19 - last edited on ‎02-12-2020 12:54 by Fitbit Moderator

I have a Samsung Note 10 and it is not on the approved list of compatible devices so I am unable to use my Alta.  Any idea when you will update the software to include the newest Samsung devices?

 

Moderator edit: Subject for clarity 

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‎02-12-2020 12:48

‎02-12-2020 12:48

Hi @MdCowell, welcome to the Community Forums, sorry for the delayed reply. 

 

Thanks for your post and bringing this to my attention. Let me share with you that we are constantly working and testing different mobile devices to make sure that they work as intended with our products and services. As it turns out, at this moment I'm unable to let you know when or if the Huawei P30 will be added to our list of compatible devices, however, my best advice for you will be to constantly check our list of compatible devices for any update.

 

If you're experiencing syncing difficulties, I suggest you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.

 

Let me know if you have any additional questions, I'll be around.

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