Hi there @SunsetRunner, let me start by giving you a warm welcome to the Fitbit Community! The Clock face is one of the primary screens of the Fitbit Surge follow by the Steps and other stats. so I'm wondering if you have already paired your tracker to your current account?
If your tracker is not connecting with your app due to set up problems this post will provide you some extra help.
If the issue is specifically for syncing issues and your tracker is already paired, perhaps the following post will guide your through: Having trouble syncing? (here's how to fix this).
I got the feeling you were able to solved this issue but if you need more help, just let me know.
Roberto | Community Moderator"Great things are done by a series of small things brought together.” What's Cooking?
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Best Answer