Syncing issues

[audrina919]

I cant sync my charge hr. Last sync was yesterday at 511pm est. Ive unpaired it, logged out, tried to log in & pair. Now its not working. Anyone else having issues?

[Kmlaw41]

I haven't been able to sync my Charge HR since August 18th. First, the battery issue (which I'm still dealing with) and now this syncing issue. I'm done with Fitbit! It stinks now!!

[MarreFitbit]

It's nice to see you around the Community @Kmlaw41 @audrina919, hope you're doing great! I'd recommend following the steps I've shared here to solve the syncing issues you guys are facing with. 

Give it a try and let me know how it goes! 

[Kmlaw41]

@MarreFitbit  I've tried those steps.  It didn't help.  In fact, the app can't even find my tracker anymore.  It will be a year this coming December, that I have had the Charge HR and I've had nothing but issues with it.  Between the battery and now this.  I have a useless $150 piece of junk.

[audrina919]

Ive done all of these things & still continue to have issues



Sent from my Verizon 4G LTE smartphone

[MarreFitbit]

Thanks for letting me know you've tried those suggestions @audrina919 @Kmlaw41. My best recommendation would be to get in touch with Customer Support directly so they can do a deeper investigation into this and see where the issue is coming from.

Don't forget to mention the steps you've done so far to avoid getting the same ones. You'll be in good hands!

Good luck guys!