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Syncing with LG G7

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‎08-27-2018 15:47 - last edited on ‎08-28-2018 07:45 by Fitbit Moderator

‎08-27-2018 15:47 - last edited on ‎08-28-2018 07:45 by Fitbit Moderator

I recently got a lg g7 thinq phone. My fitbit one was working and for some reason stopped syncing this morning. I tried doing what I've read to do; restart phone, delete app and redownload; delete device and reconnect. Nothing worked and now I can't connect my devise at all. Please help!

 

 

Moderator edit: Clarified subject

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25 REPLIES 25

‎02-13-2019 06:18

In response to bluetexan

‎02-13-2019 06:18

I got the charge 3 for my birthday on 2-3, and have had zero issues syncing with my LG G7 thinq.   I have wanted the versa for quite some time now. I am very athletic, and it does everything I want and need . ... Though it still not work with my phone.  Fitbit has come so far, why can't they fix the few bugs inside the app to make it selectively compatible? I want to spend my money, yet Fit won't allow it. 

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0 Votes

‎03-29-2019 16:39

In response to bluetexan

‎03-29-2019 16:39

Cant believe it... This worked for me! Even though i factory reset the Ionic, it was still connecting to my old phone. Not a good experience, Fitbit!

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‎03-31-2019 10:15

In response to Nakmario

‎03-31-2019 10:15

Welcome to the Forums @Nakmario.

 

I apologize for the delay in my response. Glad to read that you have found steps that solved the situation for you.

 

Be sure to vote for that post and to accept it as a solution by clicking on the 'Accept as Solution' button that shows below it.  That will make it easier for other users to find that post that helped you.

 

Feel free to reach out if you have any questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎05-24-2020 10:36

‎05-24-2020 10:36

The same thing happened to me for 3months it worked fine. It reset itself to factory. I called and was told by customer support that's my phone is not compatible. They said they can use the warranty but what good is that if it's not compatible with my phone 

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‎05-25-2020 09:01

In response to TANYA0703

‎05-25-2020 09:01

Hi @TANYA0703, it's great to see you in our Fitbit Community. I'm sorry to hear that you were told that your phone is not compatible. I totally understand how you feel about this and we appreciate your feedback since this helps us to keep improving.

 

If you decide to go for the replacement unit, don't hesitate to get back and let us know how it goes.

 

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎06-10-2020 04:46

In response to JuanJoFitbit

‎06-10-2020 04:46

Good morning JuanJo, i purchased the Inspire HR yesterday and I'm going to see if that works. I did try to connect it it wouldn't do the update but it seems to be connecting. I'm unsure of how to do an update from my laptop. Are you able to help me?

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